Prior to contacting Utility Aid, the CEO (Heather Hunt) found the process constraining and challenging " we had to research individual utility companies and compare them which was incredibly time consuming "
Time was of the essence, the longer the time taken to find a new supplier the longer they would be charged the emergency rate. As Heather stated, "we would have been forced to pay a higher price and spend a lot of time researching and comparing energy suppliers"
Heather was resourceful, took control of the situation and contacted Utility Aid for guidance. Unlike competitors Heather found,
"Utility Aid put themselves forward in a non aggressive way and were pleasant to deal with".
This allowed the Women's refuge to quickly change supplier, reduce administrative burdens, minimise financial costs and instead, invest resources into frontline services.
"We are able to invest more on staff and support for our clients. We have also saved time so there is more staff time available to support clients. We were impressed with your communication particularly with Nathan Jones he is easy to talk to and able to answer any questions we have and, of course, the price was great".
Utility Aid are committed to supporting charities that add much value to the lives of vulnerable people. We are honoured to assist services such as The Bury St Edmunds Women's refuge.
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