It’s Carers week, and we’d like to say thank you
Given everything else that’s going on right now, you may be forgiven for not knowing that it is Carers Week. It’s an annual campaign that aims to raise awareness of caring, highlight the challenges unpaid carers face and recognise the often enormous contributions they make to their families and communities. Just imagine what they’ve been facing over the last few months, meeting the responsibilities in the most challenging of times. Some, for example, will have had to move into other people’s homes permanently, just to be able to provide the regular care they give.
Because of Covid 19 there is a real chance that this incredibly important issue may be missed. It can’t be. We must all do all we can to raise awareness and offer support.
Whilst I have no significant experience of exactly what it takes to be a carer, I have been lucky enough to speak to some of the organisations we work with, so I do have some understanding of the responsibilities. They are an awful lot. Many carers spend every waking hour looking after someone, leaving no time for themselves. I couldn’t really imagine what it would be like to have no time to escape; to do something you simply wanted to do. I consider myself very lucky that I am able to do that.
Many of the organisations we are privileged to call our customers work in the care sector, so it gives me great pleasure whenever we help them make savings on their energy procurement. I know that every single penny we save them can be reinvested into their frontline services, helping an incredibly worthy population of people get support, advice and some much needed time away from caring.
Quite staggeringly, the NHS believes that there are around 5.4 million people in England who provide unpaid care for a friend or family member. That’s nearly one in 10 people in this country who do it. I’m not sure many of us appreciate how significant that figure is and highlights unequivocally why Carers Week is crucial to raise awareness.
We’re proud to do a tiny bit towards supporting carers. And to every single carer out there. We thank you for everything you do.
We understand how difficult and challenging it is right now for not-for-profit organisations and therefore have come up with some cost saving tips for you to utilise.
Provide frequent meter readings
We understand that this not may be that easy right now, but the more meter readings you can send us, particularly as you are likely to be consuming less energy in the current climate, the more accurate your bills will be. We will work with suppliers, on your behalf, to ensure they get this information and react to it.
Possible payment holidays
We are in constant contact with energy suppliers about the possibility of offering our clients payment holidays, in the same way many mortgage providers are doing for UK households that need it most. If you think that you could benefit from this, please do get in touch and we will see if your provider will consider this option.
Tell us about sites that are shut
If you have any sites or locations that are currently shut and therefore not consuming any energy, please do let us know as soon as possible. We can speak to the supplier and arrange for you to move to a standing charge for the closure period. As we know, every little does help.
Please don’t cancel your direct debits
We understand that these are incredibly difficult times, but please do not just cancel your direct debits. Talk to us about any concerns you have, and we will do all we can to help see you through this.
We are determined to help wherever we possibly can. So, if you are feeling pressure, stress or any degree of uncertainty about what to do with any aspect of your energy provisions then please do not hesitate to talk to us. We are here to provide advice and help you feel more in control.
You can contact us on 0808 178 8170 or by email at email@example.com
As the COVID-19 pandemic continues to evolve, we want to let you know the precautionary measures Utility Aid are taking and to reassure all of our customers that we have a comprehensive plan in place. Being able to respond quickly to rapidly-evolving situations like this pandemic while maintaining uninterrupted service is vital and a large part of our commitment to our customers.
Energy prices have always been big news. Normally, it’s not great news as it usually involves prices heading north, but last week the news was awash with stories of suppliers cutting their costs. Ofgem, the government regulator for gas and electricity markets, announced that it was lowering the price cap on standard and default tariffs from £1,179 per year to £1,162 per year from the 1this year. Thankfully, we don’t think it’s an April Fool.
On paper, £17 a year less is hardly something to get overly excited about, but it is a step in the right direction, if not a leap. One of the Big 6 suppliers reacted quickly, announcing it would reduce its standard tariff. It has cut bills for its 1.6 million customers by £16 a year, taking it to just £1 less than the new limit, £1,161 a year. They certainly play the game for all it’s worth.
And this is the point I would like to make. Perhaps it’s a statement of the obvious, but energy suppliers are not really on your side. They will play the system for all it’s worth and charge customers as much as they can. That’s where having someone like Utility Aid on your side makes all the difference. Our focus is not on making as much money from you as possible, it’s on making sure as little of your cash comes out of your pocket as is necessary. It’s how we have become the UK’s lowest cost energy broker and it’s most trusted.
We never just accept the prices our customers pay when they come to us which is why we offer a free bill validation service. We work hard to drive costs down wherever we can, without compromising on service. And we are proud to do that for many not-for-profit organisations. Our joy comes from saving money for our customers because we know that they can do so much good with the money they save. Whether that’s keeping more people off the streets, supporting more vulnerable children to have a better life, or ensuring mental health remains firmly on everyone’s agenda, our success makes others more successful. It’s something that makes our jobs so very rewarding. So, whilst prices coming down is undoubtedly good news, it shouldn’t stop there. We think that most organisations who haven’t experienced our service should get in touch. We are confident we can save you money. And, if we can’t, you can be confident that we’ve checked that you’re not paying a penny more then you need to pay.
Whenever I talk about what I do for a living with friends most of them seem to respond by saying I do a lot of good work for charidee. If you are of a certain age, which most of my friends are, you will no doubt remember Smashie and Nicey, the erstwhile radio DJ creations of Harry Enfield and Paul Whitehouse.
After I have allowed them the customary 30 seconds of giggling, I declare with enormous pride that that’s exactly what I do, albeit in a slightly different way. I am incredibly proud of Utility Aid on every level. It’s not just the charities we support each and every day by helping them get the very best deal for their energy consumption, it’s also that my team very much practice what they preach. One cursory glance at our Facebook page will allow you to see a wealth of posts of my team raising money for the organisations who we have already saved money for. To us, helping charities is not just a job, it’s our culture.
Whether that’s baking cakes for Sleaford Ambulance and Fire Station or supporting Ronald McDonald House in Glasgow with their fantastic selection box appeal over the festive period or helping a homeless charity on Christmas Day. We always put our hearts, souls and other limbs into doing good. And I’m proud to say that we don’t do this just because it makes good business sense, we do it because it is simply theright thing to do.
There is (quite) lidderally nothing I like more than one of my colleagues bursting into my office to tell me about the latest piece of fundraising they have been able to do. It’s infectious and keeps us all ruthlessly focused on our purpose – to support not-for-profit organisations in any way we can.
Our approach has allowed us to become the most trusted energy broker in the UK. At a time where trust is seemingly an ever-dwindling commodity, we wear this award as a badge of honour. To know that our customers trust us is feeling that is quite simply priceless.
Of course, Smashie and Nicey didn’t like to talk about the work they do for charidee. Forgive us if we don’t follow that approach, we’re too proud not too.
Hello and a very warm welcome to a new decade. Of course, a New Year always provides the chance to return to work with renewed vigour and a desire to make this year even better than the last. But a new decade? That feels like a chance to do just that with even greater focus. At Utility Aid, we want to make the 20’s roar once more. And we’ll do all this with an unwavering focus on our customers, delivering the most competitive prices in the UK and unparalleled service.
It’s this focus on service that means I won’t give up on my call for regulation of our industry. Over the last 12 months we’ve seen numerous energy companies close, leaving many consumers unsure what to do next. The failure of Utilitywise, a company rife with unhealthy sales practices and a culture of greed, perfectly embodies the need for rules. I will continue to lobby for this, asking for an immediate de facto regulatory manner, until actual regulation is in place.
I very much hope that my stance on this has gone some way to help us become the Most Trusted Consultancy of the Year. Yet, of course, so much more goes into receiving such awards. To remind you, we are the only broker in the UK that deals with over 30 suppliers and also the only broker who has an Advisory Panel – a free resource that is designed to help our clients understand the key issues they face.
We are also incredibly active in the charitable communities we work with. Perhaps one of my favourite examples saw two of my colleagues join many other fundraisers in the Norwich Sleepout last November, raising money for the incredible Benjamin Foundation who want to end youth homelessness. We will continue to actively participate in supporting the organisations we work with. It’s part of the Utility Aid DNA.
Before I leave you, allow me one more moment of pride. Last year we were introduced to Emmaus Leeds, another charity working to end homelessness. They were introduced to us by an existing client and, at the time, were working with multiple suppliers and contracts. We quickly analysed their current, total consumption and arranged an alternative approach. We provided two years of budget security, with one, manageable contract. It removed significant administration for the team and reduced their costs, allowing Emmaus to focus on the important stuff – getting more people off the streets.
According to the Charities Aid Foundation, the proportion of the UK public who gave money direct to charity in 2018 dropped to 57%, compared with 60% the previous year and 61% in 2016. This downward trend means that it’s particularly important to fundraise for charities. A big part of Utility Aid’s culture is to encourage and support our teams to regularly fundraise for the charities that we work with and ones within our communities.
Here are a few fundraising tips that we have picked up along the way:
Set up a fundraising page
Once you have decided on which charity you want to raise money for then you need to set up a fundraising page. Platforms such as JustGiving or GoFundMe make it very easy to start a page but it’s important to put some effort into it: choose something difficult or interesting to do such as running a marathon or doing a stand-up comedy show, make sure the text on the page is clear and captivating, and add some good pictures (n.b. you will need permission if they feature other people in them). Once everything is ready then use social media to promote your page or if it is appropriate, send your contacts direct emails or text messages. It can be worth contacting or tagging the charity you’re fundraising for as they may be able to share your page on their social media feeds or recommend a good hashtag.
Start an event
Events are a great way to raise money and get people together for a good cause. It could be a dance in a local village hall, a cupcake sale, or a picnic in the park. Be creative and make sure to promote the event well in advance. Many local venues will offer a space for free if people spend a minimum amount on food and drinks, or they may even be prepared to give you a discounted rate if they know it’s for charity. You can either charge people an entrance fee to collect donations or let people in for free and set up various paid-for activities e.g. a raffle. It can be a good idea to promote the event on local notice boards and you could even try contacting the local press.
Run a competition
Competitions can be a good way to raise money for charities but you need to follow a few simple rules. Prize competitions and lotteries operate under different rules. Lotteries rely on chance to win, whereas competitions usually require some form of a challenge. If you want to run a lottery then it’s essential to read the Fundraising Regulator’s rules around it. To run a prize competition is more straightforward but still requires you to follow a few basic rules: you need to be very clear about what the competition entails, what the prize is and to make sure that you announce the winner before or at the point that the competition ends. It is also important not to deduct anything from the prize charity fund beyond the cost of the prize. In many cases, local businesses are happy to donate a prize.
For more in depth information about fundraising visit the Institute of Fundraising.
Recently the UK became one of the first major economies to legislate to reach net zero emissions by 2050, which will end our contribution to global warming entirely.
Emma Howard Boyd, Chair of the Environment Agency, said: “We know that investing in zero carbon solutions is good for growth - boosting jobs and the economy - and it is cheaper for business, organisations and government to tackle climate change now than to manage its impacts in the future.”
So how can charities and non-profits work towards reducing their carbon emissions? Here are a few tips:
1. Manage your energy consumption
A lot of energy is wasted through poor energy management, including leaving the lights on and running the heating when it is not needed. Utility Aid offers its customers energy management training and access to data that can help them to figure out how to better manage their energy consumption. With careful management and relatively simple interventions, such as adding smart meters and thermostats, you can not only reduce your energy costs but you can also reduce your CO2 emissions.
2. LED lights
A lot of organisations burn through lots of electricity thanks to high powered halogen light bulbs. Fortunately, LED bulb technology has improved dramatically over the past few years and offers similar levels of lighting to conventional bulbs. By switching all of your lightbulbs to LED ones, you can significantly reduce your electricity consumption. Utility Aid can help develop a financial model to show payback for a self-funded scheme or a funded solution for LED and other energy reduction technology.
3. Change your energy contract or supplier
One of the easiest ways to reduce your carbon emissions is to change your contract or switch energy providers. We work with several energy suppliers that offer renewable energy tariffs. By switching to a renewable energy contract, you can rest assured that your energy use is not contributing to CO2 emissions. For more information contact our team on 08081788170.
The Lodging House Mission, a homeless charity based in Glasgow, received a much needed boost from Utility Aid during their annual food delivery.
On Tuesday 9th of October, five energy consultants from the Utility Aid team (Louise Duffy, Sarah Neilly, Michael Curry, Christine Devlin and Alix Scullion) rolled up their sleeves and spent the day volunteering with Lodging House Mission at their centre on East Campbell Street, Glasgow.
The Lodging House Mission are a charity dedicated to providing care and support to homeless, vulnerable and socially excluded people. They prepare more than 45,000 free hot meals every year for people in need. During the months of October and November, Lodging House receive almost a year’s worth of food in just 6 weeks. During the day, Utility Aid helped to ferry food deliveries from vehicles and organise huge donations of lentils, biscuits, tins and dry food into categories.
Louise Duffy, Utility Aid's Energy Specialist, commented:
“Lodging House Mission is one of my favourite charities. They carry out amazing work delivering real value to those that are vulnerable in our society. I’ve had a working relationship with them since 2012 and was delighted Utility Aid could help them on this occasion.”
Gus Smeaton, Director of Lodging House Mission, added:
“Utility Aid are a great help with our energy bills, but they do lots more. We welcomed them back as a group of volunteers who helped sort our food donations. They have been before doing lots of different jobs throughout our large building and have promised to return. We are blessed.”
Christine, Glasgow's Charity Champion, shares her thoughts from the day:
On October 9th our team of 5, headed to Lodging House Mission ready for a day of volunteering.
As we walked over to Lodging House Mission on a very cold and rainy October morning- it really hit home the difference a hot meal and a roof over your head can make. Especially for someone sleeping on the streets.
Our Sleaford team make a food donation to Sleaford’s Community Larder.
On Friday the 19th of October Sasha and Melissa from our Sleaford team delivered food supplies to Sleaford’s community larder at the New Life Centre on Mareham Lane.
The team stepped in to top up the community’s emergency supplies after the 6 weeks, summer holiday left their resources depleted. The whole office has been collecting a range of various tinned and packaged food since September.
On Thursday 27th September, Erin, an energy consultant and charity champion, volunteered with Wood Street Mission during their busy ‘Family Basics’ session at their centre on Wood Street, Manchester.
“Dogs make us smile and it’s great to see organisations, like yourselves, prioritising and investing in employees’ mental health. I’m grateful to see the difference the dogs made to people’s well- being”.
We celebrated National Afternoon Tea Week by volunteering and hosting a party for 40 residents at Corton House, a not for profit care home based in Norwich.
Martina and Mike (call handlers) and our CEO Giles Hankinson, celebrated with the residents over sandwiches, cakes, scones and tea. The afternoon's spread was prepared by a local caterer and the entertainment was from 'Peter Piper': a firm favourite amongst residents.
National Afternoon Tea Week, 13th to 20th of August 2018, is a celebration of one of the nation’s favourite traditions.
Our call handlers share their reflections from the day:
"Volunteering at the tea party was so refreshing and gave me a good reason to spend time out of the office bubble. The experience has really widened my perspective and I have learnt how wise and knowledgeable the residents of Corton House are.
It was lovely to form relationships with the residents and I got to listen to some really interesting stories about their daily lives and personal histories. My eyes have been opened up to a completely different way of life that is so different to my own.
Amazing really, what giving up such a small portion of my time could mean to older people living at the care home. It's important to spend time with older people and learn who they are as individuals. One lady in particular really had an impression on me because her outlook on life was so positive. She believes that we should all be happy, every single day and appreciate every single moment of life. Words to live by!
The activities manager, Maria, told me that the Tea party will be talked about by the residents for days to come. For the residents, having the opportunity to have us visit and give them individual attention is invaluable, one resident even said: "I have loved having you all here today it has made my day".
Also I feel care home staff welcome volunteer support for all the benefits it brings to their residents. Another resident mentioned: "It is just brilliant… someone else coming in today has really brighten up the whole day".
Overall, what I learned from the afternoon in the care home is that volunteers like us make a distinctive contribution and add real value to the organisations and the people they visit.
“It’s always a great pleasure to support care homes, particularly those in the Not For Profit sector who rely on volunteers.
To begin, we decorated the expansive dining room from top to toe to make it special for the residents. Next up was musical entertainment from the peerless Peter Piper. I enjoyed listening to him reminiscing with residents about the ‘good old days’ in between his scintillating songs. This even encouraged some residents (namely Ken) to bring back memories of when he used to jive – demonstration included!
I met many residents: Wally (a spitfire pilot during WWII), Joan (the former owner of the incredibly popular Norfolk family business “Aldous Ice Cream”). And, Brenda who was particularly influential with her positive outlook on life, even during the war, her and her peers’ mantra was: “get on with life”.
And, Brenda who was particularly influential with her positive outlook on life, even during the war, her and her peers’ mantra was: “get on with life”.
In between sipping tea and munching on sandwiches, cupcakes and scones, she made some very valid points: such as “If you haven’t got anything pleasant to say then don’t speak at all” and that it is always rude to be late.
Seeing the smiles on so many faces, this was a very valuable experience for me, not least because I never knowingly met my grandparents. It’s the first time I have ever had a conversation with anybody about life before and during the war and it was fascinating to learn how residents quite rightly feel that the same values back then should still be paramount in modern day society.
Utility Aid were keen to donate and lend support at the CIRDIC Centres’ Summer BBQ and pamper day for people in need.
Based in the centre of Reading, CIRDIC is recognised as a safe and welcoming drop in centre to many homeless people who are disadvantaged and living in the local community.
The centre relies on the support of volunteers and fundraising to run a range of services and give help to anyone who walks through the door. They understand the high levels of complexity and interrelated needs which affect homeless people and offer support including: health, welfare, training, addiction services and employability workshops. Almost daily, a nutritious meal is provided (for free) and above all else volunteers want service users to feel special, valued and human.
Their values deeply resonate with the people of Reading and with Utility Aid.
The team at the Cirdic Centre reflected on the practices which most of us take as ‘routine’, ‘the normal’. And decided, ‘pampering’ while a habit to some was a luxury to others.
Eager to support the pamper days were local: hairdressers, beauticians, massage therapists, chefs and ethical clothing provider, MoreLord London, who handed out t-shirts, hats and bags to all.
So how did Utility Aid help?
More than sponsoring the event to cover the cost of food, suncream and sunglasses, we wanted to donate our time to support the volunteers and connect with people accessing services.
All members of Utility Aid staff have paid community days which they can take at any point of the year, to support charities of their choice.
One member of the Utility Aid team, Samantha James is ardent about resolving the housing crisis and outside of Utility Aid volunteers at a Housing and Mental Health network.
On Friday June 20th, Samantha joined the volunteer team at the Cirdic Centre to provide assistance on the day. From speaking and listening to service users, helping to prepare food, tidying up and handing out clothes – it was a chance for Utility Aid to support the community.
Utility Aid, the UK's leading energy broker, bagged 'The Most Trusted Consultancy of the Year' at the recent annual Energy Live Consultancy awards. The announcement was made on the 28th June at an awards ceremony, held in London and attended by around 500 industry professionals. The company were awarded this accolade for their integrity, transparency and ethical conduct when it comes to their customers, business dealings and reputation. The Energy Live Awards is in its sixth year and shines a light on best practice in the sector and recognises the top energy consultants in the UK. Giles Hankinson, Utility Aid's Chief Executive, said: "We are so proud to have won the award for the Most Trusted Energy Consultancy in the UK. Its testament to all of the Utility Aid team, who are driven by a desire to help customers save time and money, and work in a way that is fair for all. But at the heart of it, we are in the people business. It is the relationships we forge and the trust we build that matters most to our success and that of our customers." Utility Aid is the largest ethical energy broker in the UK and has gained an excellent reputation in the not-for-profit sector by helping charities purchase energy in the most cost effective way.
Utility Aid possessed no magic wand, no spell book and certainly no special powers. Instead of being overwhelmed by the task at hand - making the selling and marketing of utilities to small businesses and charities ethical and kind - they saw the chance in the challenge. Armed only with an unyielding commitment and desire to overthrow the big six "Ugly Sisters" - Utility Aid would not rest: until the playing field was levelled. Excuse the metaphor but with Christmas adorning December it seemed fitting to maintain the festive theme. As I watched a panto recently (children's choice, not mine) I realised, there is an intimate link between the protagonists of fairy tales and the members of third sector and charity organisations. Both are striving to make the world a better place, both are fighting against the odds and both would benefit from a fairy godmother. We recognise that, just like Cinderella, people in these sectors work tirelessly to do good and bring joy to those in need; without their own largess or self-interest. However, when it comes to the Utility market they may as well be in the hands of a fairy godmother hoping they have the good fortune to find a decent deal on their utility bill. But it shouldn't be a story, it should be a reality that doesn't need a magic wand. In fact, all I want for Christmas is regulation in our sector so that everyone has the chance to get the best opportunity they can, to break free from being disadvantaged and to instead: flourish. The seasons change but the problems facing the Cinderella sectors - do not. The Christmas period inspires a time to do good for your family and friends, colleagues and clients, even complete strangers. But, I guess, it's a model Utility Aid tries to instil all year round doing good by everyone, not just at Christmas. Alongside festivities, this is a time for reflection and gratitude. Certainly, for me, I feel very grateful with the honest work that Utility Aid has carried out this year; ethical principles are the fibre of our organisation and I think, that's why this year we've had such a far-reaching effect. The performance of the majority of providers is strong and moves us one step closer to achieving our dream. This year has been a politically tumultuous one, upheaval and change, uncertainty and fragility, it's not stopped. However, one thing that has changed is the money we've sensibly saved our clients so they have a chance to do more good. This wouldn't be possible without a team of suppliers that work relentlessly with us. We monitor the performance of our suppliers very meticulously and this attention to detail allows us to recognise and celebrate the good while also finding opportunities for improvement. Our commitment to development and our clients is not just for the festive season, it's who Utility Aid fundamentally are. It's not just about winning customers but actually caring for them once they commit to us; we commit to them. My mission in 2018 is to fight for regulation for the utility industry in the third sector. Hopefully next year I can finally say to our customers, those problems of 2017? "It's Behind You".
Here at Utility Aid, we pride ourselves on supporting organisations who DO MORE GOOD! So this Christmas we will donate a hot meal to a homeless service each time we complete an energy review. Our free, no obligation energy reviews allow us to obtain the lowest energy rates in the UK for your organisation’s premises! Contact us today to register your interest in a free energy review!
Charities need to think like consumers when it comes to their energy providers, or face missing out on the best deals, according to leading broker Utility Aid. The energy regulator Ofgem, this week reported that the "Big Six" electrical and gas suppliers made over £1bn profit, increasing their profit margins by 4.5% along the way, by charging higher prices to those consumers that didn't switch. Giles Hankinson, Chief Executive of Utility Aid, an energy broker that works with the not-for-profit sector said charities could dramatically reduce their bills, if they shopped across the whole market. "The smartest customers shop around for the best deals. Charities should be no different. However, a quarter of organisations believe it's too complex or time-consuming to find a new tariff and the big firms rely on this concern to charge higher rates. "By shopping across the whole market, charities can save hundreds if not thousands of pounds, all of which can be ploughed back into frontline services." Ofgem's State of the Energy Market 2017, showed in June this year there were 60 suppliers offering electricity and or gas, 16 more than a year ago but more than half of consumers (58%) had never switched supplier or switched only once. The report also revealed two- thirds of consumers were on a default variable tariff which can be around £300 more expensive than the cheapest fixed term deals. It claims the energy retail market works well for larger businesses but smaller ones pay much more on average. It states: "Larger business consumers can often negotiate good deals with suppliers, but smaller ones tend to pay more for their energy, and switch infrequently. Average business electricity prices are around 50% higher for very small firms than for large or very large consumers, while non-domestic gas prices can be twice as high." Utility Aid saved a branch of one leading charity nearly 10% on their gas and 40% on electricity when energy contracts came up for renewal. The broker firm has developed a simple, three step process to help organisations understand what their options are and if they can save money. Firstly, they gather data asking for a letter of authority (as required by Data Protection laws) which enables them to establish the clients consumption across the year. Then they use this information to search the whole market, finding the right supplier for a specific business. Secondly, they review the cost of the current energy and check that a business is on the right tariff, and meter profile. Lastly, they provide a proposal for a business's energy needs and then complete all the paperwork for you. Giles added: "One of the best ways to find out if you are paying more than you should is to shop around, but if you are a small organisation making dozens of calls might not be possible. "Getting energy through a broker can help with this and it also gives small organisations the chance to join forces and bid for a contract en masse."
This is the first of several discussions, looking at the behaviour of energy companies within the Business to Business sector. It is 2018 and technology has transformed many of our day-to-day practices. It has changed the way in which we lead our lives, disrupting our habits and routines, often (but not always) for the better. The purpose of these new technologies has been to make the lives of consumers easier and less stressful. Take for example, ordering your everyday groceries. You no longer need to go to the supermarket instead you can order them online and have them delivered directly to your door. But technology hasn't stopped there. If you now own an Amazon "Alexa" or the like, you don't even need to go online. All you do is instruct Alexa to buy the shopping for you and job done! Who would've thought, you could do an entire food shop, simply by talking to a robot? Putting aside the issue of technological benefits, the principle remains, these innovations were made with the customer in mind. To create simplicity, efficiency and satisfaction in our hectic lives. Generally, customer satisfaction is what drives business: not the other way round. Whilst many companies seem to adopt the "customer first" strategy, many do not execute it in practice. Certainly, in energy brokering we see the scale of this first-hand. Far too frequently, and often across an entire organisation, there is little or no focus placed on customer satisfaction - unless of course it is for sales. In which case the management have thrown more than enough resources to "sign you up" there and then, with little thought as to keeping you happy beyond the point of sale. As such, I think I speak for most, when I describe how I feel my stress levels increase at the thought of contacting my organisation's utility provider for a non-sales issue. Be it a provider for Water, Gas or Electricity. You will typically experience long wait times, a never-ending list of options to choose from, a terrible choice of "hold" music and hostile phone operators who give you little or no support - often whilst charging you for the privilege of being on the phone. Utility Aid took a closer look at this and found that only one of the "Big Six" answered business calls in under 30 seconds, whilst others left customers hanging on the line for well over three minutes. This poor approach to customer service doesn't stop there. When you do eventually get to speak to someone, they often aren't able to address the issue satisfactorily, which means you need to make even more calls in the future. Investment in post-sale customer contact is almost non-existent. True, some suppliers have made token gestures introducing so-called "new technologies" or as they call them "client portals" whereby a customer logs-on to a basic account screen, in the hope of finding the information they are looking for. In practice, these are little more than basic web pages with limited client data - more importantly, they generally fail to address the need of the client - whom more often than not, requires answers from a human being. This is one of the major factors in organisations calling upon the services of Utility Aid. Utility Aid employs knowledgeable people who are able to immediately address the query of the customer, or go and find out the answer to the query. I will discuss more about Utility Aid resolving customers issues in the next blog. However, for now, suppliers raising prices but not raising customer service is absurd! The supplier mentality of "sign them up now, but then provide as little support as we can get away with, afterwards", is not only backward and outdated, it is infuriating and patronising to consumers, who are both smart and deserving, and should be treated as such. The annals of corporate failure are littered with umpteen businesses that have ignored the demands of the consumer. It's time for energy providers to move out of the dark ages. We have the communication capabilities unimaginable even five years ago. So, I ask, why are these opportunities not being taken and exploited? Make life easier for your customers - that should be the driving force of an organisation - a customer centered approach at all times.
Disability charity, United Response, has received a generous donation of £1,000 from its energy broker, Utility Aid. United Response is a national charity supporting people with learning disabilities, physical disabilities and mental health needs. Giles Hankinson, CEO of Utility Aid, donated the cheque on 29th September at the charity’s head office in Wimbledon – a fantastic example of business and charities working together to enhance people’s lives. The donation was inspired by United Response CEO, Tim Cooper, completing the Prudential Ride London-Surrey 100, cycling 100 miles through the streets of the capital in aid of the charity. The cheque from Utility Aid has brought Tim’s grand total of fundraising over £3,000. Tim commented: “Fundraising enables us to make a difference to people’s lives that couldn’t be delivered with statutory funding. Projects such as our award-winning accessible newspaper, Easy News, for example, rely on fundraised money and its things like this which enable the people we support to really live their lives to the fullest and be active members of their community. “We are extremely grateful to Utility Aid for their kind donation, which we know will make a huge difference to the lives of the people we support.” Utility Aid is the largest ethical energy broker in the UK and has gained an excellent reputation in the not-for-profit sector by helping charities purchase energy in the most cost-effective way. Giles said: “Utility Aid has longstanding relationships with many charities across the country, we have witnessed time and again the remarkable work of the teams helping those who need it most. We are delighted to make this donation as United Response carries out incredible work, supporting people with disabilities day-to-day."
When my son watches superhero films: Superman, Batman, Harry Potter, whatever takes your fancy, there is an idealised view of what 'heroics' should look like or should be - a fancy outfit, an extra ordinary power and probably an expensive gadget. But after 18 years experience in wholesale markets and portfolio management, I have learnt: real heroes don't wear capes. They don't even have 'Batmobiles'. Instead, what the heroes in Utility Aid have are the values, the vision and a unique respect for others, which is not the obvious content of superhero fiction but - it should be. When you combine the power of humility, integrity and the drive to make our society better - you get Utility Aid. You get an organisation whose sole existence is founded on the belief to improve the life chances of people and improve the potential for charities to extend their impact. We are the people, who help the people to help the people. Our power is our ability to access wholesale markets, okay as a film it might not work out but our philosophy and market insight - it has the ability to evolve charitable organisations. If a charity can access wholesale markets - they access cheaper costs. The more money they save on their utilities allows more money to be spent on the priority - the people or the causes they help. There is an intimate tie between my job and charitable enterprises; the work we do at Utility Aid directly cascades into society. Into creating a better society which values people not profit. It is an honour to support charities working on human rights violations across the world. The money and time we save them allows them to get on with their real job: protecting people. As a result, people have been freed, lives have been saved and justice has been done. It's the small acts that cumulatively have an impact on the society that we should all, in all sectors, be striving to create. I hope that others will lead by our example and to do what's right for all of us: collaboration. We save our clients time and money, provide our clients with time and money thus our clients have the precious time and money to invest in their causes. Utility Aid creates opportunities for charities, empowers charities to evolve and help as many people as possible. We may not wear superhero outfits or drive batmobiles, but we do have the power to spread as much goodness as possible, through the work we do - I think that's real heroism.
Utility Aid, the UK's lowest cost energy broker, is advising businesses to urgently review their energy packages to see if they can save money. Utility Aid believes there are many organisations who are currently overpaying thousands of pounds for their energy, or are simply on the wrong utilities plan. Giles Hankinson, CEO of Utility Aid, comments: "If you turn on the television, open a newspaper, or read online, it's a raft of doom and gloom everywhere. This is perhaps no more apparent than in the general economic conditions and the huge uncertainty the UK faces over what Brexit looks like and what it will mean for our pockets. But there are steps many can take right now to reduce the amount of money they pay for things, and this is the same for their energy costs". "Just recently we managed to save one of our customers £10,000 a year, reducing their total bill by over 40%. We work with a lot of not-for-profit organisations who typically reinvest this money straight into their front-line services. For some, it's the difference between carrying on or closing down". Utility Aid has developed a simple, three step process to help organisations understand what their options are and if they can save money. Firstly, they gather data, asking for a letter of authority (as required by Data Protection laws) that enables them to search the whole market to find the right supplier for a specific business. Secondly, they review the cost of the current energy and check that a business is on the right meter profile. Lastly, they provide a proposal for a business's energy needs and then complete all the paperwork for you. Hankinson continues: "People often think that it's more hassle than it’s worth to change their energy supplier, which is understandable. It's fair to say that the big six energy suppliers rely on this apathy to increase their profits and given recent price hikes now, more than ever, companies should take the time to ensure they are getting the best deal possible. Utility Aid's process takes the work away from the customer and they have a range of different strategies so as to ensure customers are on the most appropriate energy package. A Fixed Price Strategy sees a business's total requirement purchased in one block, helping with budgeting for the duration of the contract. A Market Trigger Strategy, splits your purchasing into blocks, often meaning clients can take advantage of low prices at a specific time. A Portfolio Managed Strategy allows organisations that don’t have a large consumption to join others and buy their energy together, taking advantage of wholesale pricing. Finally, a Portfolio Managed Strategy, an approach specifically tailored for that business. Hankinson concludes: "Our simple process and access to a number of different ways to purchase energy, ensures each and every business obtains what's right for them. It's reaping rewards for a large number of our customers and we believe there are thousands more who could benefit". To find out more and to start the process simply visit http://www.utility-aid.co.uk
So far in our blogs, several of my colleagues have revealed some interesting insights into their personal lives. So, I thought I'd better continue that theme. I'm a big fan of Monty Python and, in particular, The Life of Brian. If there's a more quotable film out there I'm not aware of it. My favourite scene, coincidentally of course, is where Brian is desperately avoiding trying to haggle for a Gourd (a jar to you and me). Michael Palin's market seller just will not accept that Brian is prepared to pay the first price without haggling. What ensues is a painful, yet side splitting narrative on the art of haggling. In many ways, it reminds me of the energy sector. Many organisations we come across have, far too often, accepted the first price they have been offered without thinking that they can secure a better deal with negotiation and a knowledge of how the industry works. At Utility Aid, transparency is a mantra we live by. Ensuring our customers get the very best deal for them is how we operate, it's our business model. We ensure all our clients understand all parts of the market. It’s why we have a number of different pricing structures that mean no matter what size a business is, and how much energy it consumes, they can be confident they are on the best payment plan for them. A Fixed Price Strategy sees a business's total requirement for energy purchased in one single transaction, guaranteeing the price for the duration of the contract. Its largest benefit is for a business's cash flow, providing the certain knowledge of what you will pay without the concern of fluctuations. The Market Trigger Strategy splits your energy consumption into blocks, typically for six or 12 months. When you sign the contract, you chose the percentage you pay (usually 50% or 75%) and the purchasing of the remaining energy is determined by the movement of energy prices. Businesses can then hopefully take advantage of lower prices or, worst case scenario, a limit is set to purchase the remainder before prices go above a certain level. A Portfolio Managed Strategy allows organisations that don't have a large energy consumption the ability to access wholesale markets. We place a number of clients collectively into the portfolio to ensure we have the volume required to access wholesale markets. This approach spreads the pricing risk by making multiple purchases during the term of the contract, providing a reflective market price each and every month. Finally, we offer a truly bespoke service. We help your organisation understand the products in the market place and then work with you to identify the most relevant to your needs. This considers your appetite for risk on price movement as well as the need for some degree of budget certainty. This transparent approach to energy sourcing and consumption is something we are very proud of and that we are evangelical about. Of course, we're not claiming to be the messiahs of our industry, that would be arrogant. But we are certainly not naughty boys.
If you read Giles Hankinson's recent UA blog, you can see how much Utility Aid and its staff believe in a small but important way we can help to make a difference for our customers, the charities and the organisations we work for. So, I would like to expand on a theme Giles has touched on - something called regulation. Most of us can see why some regulation is necessary - food safety for example. But many fight against the imposition of regulation ('too much red-tape') whilst some take a somewhat cynical position and oppose regulation because, frankly, it cuts into their margin, their profit. Such views are sometimes dressed up by representing them as a 'free market' philosophy. Beware of market makers preaching philosophy and that includes me; but - having declared my hand, here's my point. I am in favour of regulating the selling and marketing of utilities to small businesses and charities. Why? Because in 2005 I ran an insurance business and the selling and marketing of insurance had regulation thrust upon it by the Financial Services Act, with the first regulator the FSA, now known as the FCA ( Financial Conduct Authority). It was not easy - selling practices had to be overhauled, documented and audited. The focus shifted from price, price, price, to quality of service and quality of product. Price pressure has not changed, it never will in a competitive market, which is how it should be. I am afraid that not all business sectors have been putting the customer first, for example local authorities are being granted extra powers in 2017 to help regulate the practices around the letting of property to tenants - not before time. And how much do we trust some of the internet booking agents for live events? Some - because they have a trusted brand. But surely regulation in that sector cannot be far away. So, should it be in the utility advice space? Those voices that oppose regulation have self-interest set before customer interest. That has to stop.
The UK's leading not-for-profit energy broker says the benefit to businesses would be huge and that regulation inspires innovation not stagnation. Utility Aid, is calling for the immediate regulation of the energy industry. The company, which primarily works in the not-for-profit sector of the economy, believes that its industry can be a lottery for many organisations whose very existence depends on being as efficient as possible. Utility Aid has been lobbying suppliers - including a number of the Big Six - to operate in a de facto regulatory manner, until actual regulation is in place. Giles Hankinson, CEO of Utility Aid, is clear on the direction his industry needs to take. He commented: "The topic of regulation is something I'm incredibly passionate about, but I'm equally frustrated. Right now, how much a business, or organisation pays for their utilities is a gamble. A quarter of a century of deregulation has, frankly, left us in a pretty poor state. Utility Aid primarily works in the not-for-profit sector, and I see every day what getting the very best deal means for these organisations. Every single penny they save is reinvested into their front-line services, where they are often supporting people in our society that need it most." Utility Aid is certain that proper and meaningful regulation will level the playing field for everyone, allowing businesses and organisations to feel more comfortable with the products and services they are being offered. Utility Aid warns: lack of regulation allows complete freedom and behaviour with no legal recourse, for those suppliers or energy brokers, not acting in the best interest of their clients. The company believes that in a well-regulated market, innovation is even more important, promoting genuine competition and ultimately benefiting customers. Hankinson added: "Perhaps unsurprisingly the big energy companies and those unscrupulous energy brokers are, in our opinion, opposing regulation, as they are more concerned with maximising profits. Yet regulation would unquestionably bring financial benefit and legal protection, to tens of thousands of businesses and organisations, and that's something we believe is worth fighting for." Post General Election and the appointment of the new Energy Minister, Utility Aid plan to lobby Government on the issue of regulation in the energy industry.
Written by Giles Hankinson (CEO, UA Energy) When we've exhausted house prices, schools, the weather, politics and other such topics of global importance, I often find myself talking to my friends about not for profit organisations. Honestly, I do. And I still remain regularly surprised. Not, as you may think, about how this becomes a topic of conversation at all, but rather about their assumptions and attitudes to the principle. The cry is often heard that the people running the organisations aren't in the business of running a proper business. After all, they have no need to watch the profits. After my now customary outburst of incredulity dies down, I remind them that profit and efficiency are the very things that these organisations must watch like a hawk watches its next meal. Becoming more efficient to these types of businesses means they can reinvest any savings they make into providing better outcomes for the people they support. Money saved sensibly in one place is a chance to do some good in another. I guess my incredulity extends to frustration because I'm incredibly passionate about what my business does. Passionate that we help organisations get the very best energy prices. Passionate that this allows them to "pass it on", often to people who need it most. And passionate that I have a job that lets me keep my conscience in a good place. This passion extends to our regular support of the organisations we help. We're delighted, for example, to be sponsoring the Scottish Federation of Housing Associations' Annual Conference. It's us giving back, just like they do. One final thought I'd like to share is on regulation. You probably won't be surprised to hear it's something I'm both passionate and frustrated about. There's a running theme here. The need for our own industry has never been more apparent. The big six firms don’t seem too keen, worried no doubt about their erosion of profits. Yet regulation would bring a far fairer playing field for all and, ultimately, financial benefit to thousands of businesses and hundreds of thousands of people who need it. That's certainly something worth fighting for. This blog is the first in a number of ones coming soon. We want to show the importance of what we do and how it makes a real difference to so many worthwhile and socially important organisations. We think it's a great story and worth sharing. We hope you do too.
We are delighted to announce that UA Energy's management team has completed the company's MBO, having bought out the company for an undisclosed sum in a deal backed by new investors Peter Cullum and Neil Utley, together with Andrew King on behalf of the King Group of Companies. Our Management team, including Non-Executive Directors, Guy Fraser-Sampson and Andy Homer, led the MBO, which was completed on 24th January. Our CEO, Giles Hankinson, said: "These are very exciting times as we continue to drive the company in the next phase of growth, notably of regulation in the utility broker sector which is ripe for consolidation. Our culture and strategy is to provide the best deal possible for our clients. "Having the right team is a priority in helping us execute our strategy, so I am delighted to be working with Peter, Andy and Neil. With their extensive knowledge of the insurance and broking business, and their experience in building businesses in a heavily regulated space, they are the ideal partners as we continue to campaign for much needed regulation."
How can we help?
We've received your query! Our team will respond as soon as possible.